Customer Help

How can we help?



Can you combine my orders?

No, we process orders in the order they are received. We do not offer bundle or combine orders after the purchase is completed.

Can I cancel my order?

Yes. Orders that have been placed within 24-hours can be cancelled. To do so contact us at to cancel your order.

If payments have already cleared, it may take up to seven (7) to ten (10) business days for the refund to post to their original payment method.

I had items in my cart but my order didn’t go through. What happened?

Placing items into your cart does
not “reserve” or “hold” the items. The items are pulled from inventory numbers
once the checkout process is completed in its entirety.

What the? My order was canceled. Why?
  • We do not receive payment (this is an automated process)
    The order is suspected to be fraudulent
  • The customer placing the order has previous fraudulent transactions on our site
  • The product purchase is no longer available (sold out or items are damaged)
  • Canceled orders are refunded to the method of payment provided during the checkout.
How long will it take for my payment to be processed/clear?

Payment with a credit/debit card or PayPal is processed immediately during checkout.

How long does it take for an order to be fulfilled?

In-stock orders (regular orders) are fulfilled within 7-14 business days from the date the order is placed.

Pre-orders designated PRE-ORDER are fulfilled within 14-21 business days from the launch date on the product page. Any changes to the launch date will be communicated to you via an email update.

Orders containing both in-stock and pre-order items will ship with the pre-order fulfillment schedule.

On days that are designated Holidays or travel/vacation, items will be shipped out the next business day upon return.


Can I get a refund or I ordered the wrong item?

No. All sales past the 24-hour mark or have been shipped or delivered are final.

Can I exchange my items in my purchase?

No. All sales past the 24-hour mark or have been shipped or delivered are final, which includes exchanges.


My order has shipped. How long will delivery take?

Domestic orders are shipped via USPS Priority Mail, with a typical delivery time of 3-5 business days.

International orders are shipped via USPS First Class International Mail which can typically take two to five weeks. Actual delivery time depends upon the speed of postal and customs services in your country.

Can I upgrade my shipping to another carrier?

No. We only Ship via USPS and its affiliates for domestic and international. They provide the cheapest rate for our customers.

If you wish to upgrade your shipping time and speed, please contact us at jonboy@jonboymeyers.combefore completing your order.

What if my order isn’t delivered? (missing package)

All Undeliverable packages are usually returned to our warehouse; this isn’t a priority for the postal service, therefore the process can take a few weeks and additional time with our warehouse to receive them.

We recommend that customers notify us of missing packages within 30 days for shipping addresses within the US and 40 days for international shipments.

Any request regarding missing packages sent after the aforementioned dates may be flagged for USPS tracking number fraud and may result in your customer account being suspended following our investigation. Each request is assessed individually.

We ship orders to the shipping address provided on the order. If the address you provided is incorrect or undeliverable, and we re-ship the package, we will charge you for re-shipment.

Please make sure that the shipping address provided at the time of placing the order is complete, correct, and deliverable.

Do you ship internationally?

Yes, we do ship internationally to select countries with USPS/Affiliates International First Class Mail or Airmail. Delivery typically takes 2 to 5 weeks once shipped. It may take additional time depending on the speed of the carrier and customs services in your country. International shipments may incur additional fees (customs, duties, sales taxes, etc), which are the responsibility of the recipient. Note that some countries charge sales taxes on shipping fees.

For our UK BREXIT and VAT EU  and International Customers

Due to changes to VAT taxation related to BREXIT (January 1, 2021), we are now charging VAT UK on all orders. Note that BREXIT and VAT regulations are complex and their application will differ from retailer to retailer. Some products are exempt from VAT UK.

As of July 1, 2021, we are now charging VAT EU on all orders. VAT policies, fees, rates, and exemptions vary from country to country. Some products may be exempt. While we are in the process of implementing VAT EU in our e-commerce system, orders with an EU shipping address can be delayed or amended before final shipment. You will be contacted and those charges paid for before shipping your order. We are working on implementing this into our system. Thank your your patience.

We are currently shipping to these Countries and territories: United States, Puerto Rico, All EU Countries, United Kingdom, Scotland, UEA, Dubai, Kuwait, Japan, China, Taiwan, China, Hong Kong, Singapore, Korea, Philippines, New Zealand, Australia, South Africa, Israel, Brazil, India, Turkey, Mexico and Canada.

Further details about international shipping can be found on the USPS website.

Third party forwarding service overseas (international)

When using a third party forwarding service overseas via USPS, we are not responsible for lost or damaged items. We are only responsible for shipping to the shipping address provided by the customer when placing the order. The customer is responsible for paying the shipping fee from their location to our warehouse in the event of a return.

What materials do you use to ship items?

For single comic book orders (usually 1-3 items) we typically use Comic Shield shipping boxes which are rated and tested to prevent damages to your order along with plastic or cardboard inserts around your order.

For Sketchbooks, Deluxe books or Mystery Boxes we ship using a 10x10, 200 lb. crush proof box. Items here are also bubble or paper wrapped with cardboard inserts to provide additional protection.

For Items such as Original Art (OA), slabbed books or Prints we ship using a 12x19 , 200 lb. crush proof box. Items here are also bubble or paper wrapped with cardboard inserts to provide additional protection.

What kind of quality are the items you ship?

We have a quality control process that allows us to have good quality ‘sellable’ books and removing 'unsellable' books with visible damage and defects from the stock we ship.

The quality of the books we receive can vary greatly from title to title, and even different boxes of the same title will often be of very different quality. Because of this, the quality of the comics you receive will vary slightly. We will always ship you the best quality books to meet our orders.

We have had a good track record with books our customers have submitted to be graded, though we do not quality control to a specific grade. Books sold as NM (Near Mint) and/or VF (Very Fine) options have been evaluated as such to the best of our abilities. There is no way to guarantee that a specific grade will be achieved.


Can I track my order?

Yes! Orders placed on the web store are processed in the approximate order they are received, with the exception of pre-orders items which are designated PRE-ORDER.

You will receive an email notifying you when your order has been received, and another with a USPS tracking number when your order is preparing to ship.

Your Order can then be tracked at anytime using the USPS tracking number.

Please note for international orders, track numbers are not always provided by USPS affiliates.

All items will shipped out by our carrier USPS and its affiliates.

The tracking link says my package has been delivered but I can’t find it. What now? (missing package)

We have access to the same information about your package that you do via the tracking number.

Please contact your postal carrier and your local post office. They are your best source for information about your package. Your postal carrier may have left your package with a neighbor or may be attempting to deliver it again or left it in another spot on your property.

Note that a mistake in scanning your package, such as accidentally scanning the shipping label twice, can result in your package being marked as delivered while it is still in transit. Your package may arrive in the following days. This scenario excludes package with a tracking history indicating an attempted delivery or information specific to a delivery (e.g. left on porch).

If you have contacted your postal services and they are unable to help you locate your package, please contact us

Commissions, Prints & Signatures

ALL items, original art, comics, prints, slabbed books and prints are signed by the artist, Jonboy Meyers

Can I have items personalized/dedicated?

Due to the volume of orders, we do not personalize items. If you wish to personalize items, we recommend taking them to a convention for Jonboy to sign.

I’m a Fan! Could Jonboy, please do a small sketch/remarque on my book/print?

Unfortunately No. We do sell Sketchcovers, Remarques and sketches on the site when they are available and can be found in our shop.

Can I use Jonboy’s artwork for my business, advertisement or as a tattoo?

No one may use Jonboy’s artwork for mass production or reproduction, exception being the legal license holder. You would have to contact the license holder to get permission.

Yes you can use Jonboy’s art for your sweet looking tattoo for single reproduction, not mass market (this means more than 1– it is frowned upon if you have a whole line of Jonboy Meyers art for tattoos available to customers at your shop—this is not acceptable).

Work that is full TM and Copyright Jonboy Meyers, please inquire at the please contact us at

How do I get Jonboy to do a commission for me?

Normally if Jonboy is taking commissions online such as 11x17 commissions, Remarques or Sketchcovers, you can find a link to purchase one in our Original Art section of our web store. If there is no item link it means that they are closed at this time.

Jonboy does however occasionally takes on 11x17 commissions, Remarques and Sketchcovers which can been booked directly at his convention appearances. They are usually only a handful and are first come first serve.

I booked a commissions, when will I get it?

Due to Jonboy’s schedule any commissions, sketchcovers or remarques will be done in the artists OFF-TIME. This means usually a turnaround of 1 week to 12 months depending on the level of the artists workload and time available and complexity of a commission work.

Typically if there is a longer wait and if the artist has not started on your commissioning, you CAN request a refund and your payment will be refunded to you minus any third party charges/ fees if those apply.

The artist can refund your payment at anytime if the artist cannot get to your commission within a reasonable timeframe (typically 90 days). It is up to the commissioner to decide if they want to wait longer. THIS DOES NOT MEAN that the artist will “add more or give you something free” to your commission.

It would only be at the artist’s discretion to add or do more if there is a delay—but there is no expectation to deliver more if there is a delay, you will only get what was commissioned.

Get in touch

Have a question not on our list?

No problem. please contact us at and we will do our best to get an answer for you.